You've got questions & we've got answers. If you don't find the answer to a question you have please contact Dominion Tea.
|About Dominion Tea||Private Label & Cobrand||Billing|
|Shipping||Returns & Exchanges||Tea Preparation|
|Custom Tea Blends|
About Dominion Tea
What should I know about doing business with Dominion Tea? We are customer focused and are proud to be able to support small business customers with no minimum order quantity (MOQ) for bulk tea and low minimums for private label and co-brand – in fact much lower than almost any other supplier! Our blends are prepared in small batches with fresh ingredients with a strong emphasis on keeping tea and ingredient age as short as possible so you can wow your customers.
Glad you asked! We are passionate about offering high-quality, loose-leaf tea in bulk, retail, or customized packaging. We know our suppliers, source great pure tea from smaller producers around the world, and create our own unique blends so that you can offer a guest experience that simply cannot be matched from mass market tea companies or the grocery store.
We are customer focused and are proud to be able to support small business customers with no minimum order quantity (MOQ) for bulk tea and low minimums for private label and co-brand – in fact much lower than almost any other supplier!
Our blends are prepared in small batches with fresh ingredients with a strong emphasis on keeping tea and ingredient age as short as possible so you can wow your customers.
I'm an on-line startup looking to sell tea. Are your products right for me? We focus on top quality ingredients from small suppliers with great taste. And we expect to produce, package, sell, and ship our tea in a short time for maximum freshness. We simply do not buy the cheapest ingredients in massive bulk and slowly move through inventory over years as the product goes stale. Such mass market suppliers can provide you cheap tea – this is not the business model of Dominion Tea. We offer quality tea with no MOQ for bulk and low MOQ for private label/co-brand to satisfy businesses which seek to offer their guests a great tea experience. We are unlikely to be your solution if you seek to be competitive with commodity tea.
Creating your own brand to sell online has become popular of late and many so-called “business experts” are writing books and selling seminars on how to do this. However, be sure you go into this with your eyes wide open. The only sure way to build a huge brand quickly on-line is to have a massive amount of capital to spend on advertising and be able to accept very small margins. This is even harder if you don’t make your own product, pay marketplace fees, have others package it, and hope to have someone else drop-ship for you.
We focus on top quality ingredients from small suppliers with great taste. And we expect to produce, package, sell, and ship our tea in a short time for maximum freshness. We simply do not buy the cheapest ingredients in massive bulk and slowly move through inventory over years as the product goes stale. Such mass market suppliers can provide you cheap tea – this is not the business model of Dominion Tea.
We offer quality tea with no MOQ for bulk and low MOQ for private label/co-brand to satisfy businesses which seek to offer their guests a great tea experience. We are unlikely to be your solution if you seek to be competitive with commodity tea.
Can I resell your retail Dominion Tea branded packaged tea on Amazon or other marketplace? You are free to offer private label or co-branded tea on these marketplaces.
Sorry but the answer on this is short and sweet. No. We are generally flexible on reselling our retail product in a brick and mortar operation, but we do draw the line at having our product re-sold online via a marketplace like Amazon. We want those who enjoy our tea to have a great experience and part of this experience is having a bit more personal interaction with a seller than is afforded with such marketplaces.
You are free to offer private label or co-branded tea on these marketplaces.
How do I contact Dominion Tea?
Please feel free to contact us with this form. If it’s easier, please give us a call at 540-999-8327 but note this is our retail tasting room and you will be leaving a message with our staff for call back.
How do I request a wholesale account?
Please complete our wholesale account request form, providing us a bit of information about your business along with your Federal EIN.
Private Label Tea & Co-branded
What is the minimum order size/quantity (MOQ) for co-branded and private label tea?
The minimum required purchase is 15 stand-up pouch packaged products with no fewer than 5 pieces per type. You can satisfiy the minimum requirement with 15 pieces of one product, 10 + 5 pieces of two products, or 5 pieces of three products.
What products can be purchased as private label tea or co-branded?
Any loose-leaf tea product may be purchased as either private label or co-brand packaging. Please note that tea sachets (aka tea bags) are not available as private label or co-brand.
Can I get private label or co-branded tea sachets (aka tea bags)?
The short answer is no, we are sorry we cannot offer this. Production of tea sachets requires sophisticated equipment and large production runs. We use a co-packer who combines our tea, tea-bag material, and envelope material to produce the finished product. Cost-effective sachet runs requires large volume. Minimum order sizes range from 40,000 to 200,000 and higher! So unfortunately, private label or co-branded tea sachets is not something we can offer.
What should I know about private label or co-branded options?
In order to offer very low minimum order quantities of private label and co-branded tea we need to standardize our offering a bit. This is what we offer:
How is the label for private label tea created? What are the graphic requirements?
Here are some basic requirements for the graphic/logo you provide us. You must ensure you own any and all rights to graphic provided. We will provide a soft copy of the label design prior to printing.
You may opt to send a full 3”x4” label design or simply a graphic. If you provide only a graphic we will apply text for the tea name and size.
How is the label for co-branded tea created? What are the graphic requirements?
Please see the requirements for private label tea above. In addition to these requirements, know that we will add the Dominion Tea logo in the location we think it fits best. If you are providing a full 3”x4” design you must leave enough white space for our logo, typically in the lower right corner.
How do I ensure a good quality graphic on the label?
Here are a few tips but please note that our specialty is tea, not graphic design. If in doubt, please ask your graphic designer for guidance.
When am I billed for my order? There was no payment option at the time I placed my order....
For wholesale orders we do not take payment until the order is complete and ready to ship. This normally is within 2-3 business days and you will receive status updates from us as we work on the order and if we have any questions for you (especially with white label or co-branded packaging). Once we have the shipment ready to go and have calculated shipping we will email you an invoice with a link for secure payment with our processor. Please do not send us credit card details. For your security, Dominion Tea does not store customer credit card or bank information.
How quickly will my order ship?
We strive to ship all orders within 7 calendar days of the order being placed. This may be longer for custom blends. In the rare case that we are out of stock, we will clearly communicate options with you rather than simply dropping a product from your order. In most cases, orders actually ship within 3-4 days or sooner.
Full payment is required prior to shipment for those outside our delivery area.
Do you ship oversees and to P.O. boxes?
We happily ship anywhere in the United States including DPO/FPO and similar locations and generally to anywhere that can accept deliveries. We do not ship outside the United States or DPO/FPO locations.
How do you ship?
We currently ship via United States Postal Service but may use FedEx or UPS depending on available rates. The shipping you pay, outside of our local delivery region, will be the actual amount it costs us for shipping. We do not charge a handling fee.
Do you drop-ship (e.g. ship to my retail customers after they order from me)?
Unfortunately, no. We pride ourselves on importing great pure tea from around the world and producing unique, great tasting blends. Simply put, our business model just does not support drop-shipping.
Why do you charge for shipping?
To be clear all companies charge for shipping, even those that offer “free shipping”. It's either built-in to the cost of the product so that shipping appears to be free, or it’s not built-in and you see exactly how much shipping costs. We opted to be transparent about shipping costs, instead of building in extra margin on all products, and provide guidance on how to reduce the impact of shipping charges.
Is there a way I can reduce the impact of shipping charges?
You bet! The easiest way is to buy more at one time. For example, if you buy a single pound of tea you will pay $7 to $8 per pound shipping, significantly increasing the amount you must charge your customers. If, however, you buy 10 lbs of tea you will generally pay $2 to $3 per pound. In our experience buying 20 lbs of tea at a time is about the sweet spot, beyond which shipping costs per pound generally don’t fall any further.
If you happen to have FedEx and get better rates we are happy to ship on your account number.
Returns & Exchanges
What’s your return policy? Unused/undamaged tea accessories or unopened tea supplies may be returned to Dominion Tea within 30 days for refund or credit.
Any unopened wholesale tea purchased from Dominion Tea in bulk or retail packaging may be returned to us within 7 days for a refund or credit. Custom, private label or co-branded tea may not be returned.
Unused/undamaged tea accessories or unopened tea supplies may be returned to Dominion Tea within 30 days for refund or credit.
Can I change my mind on an order before I'm billed or your ship?
Please be aware we are filling orders daily, so we may go into production on your order the same day you place it. So, if you made a mistake, please communicate quickly. If your order includes private label, cobranded, or custom products be aware there is no swap outs once we print the labels.
How would I serve to-go cups of loose leaf tea (vs tea bags)?
The easiest option is with a so-called make your own teabag. These are individual bags open at the end that allow you to make a cup to go with any loose leaf tea available. This method allows you the most flexibility to support a wide range of tea flavors -- whereas you won't find as wide a variety in packaged tea bags. Learn more on our post on instructions for making tea to go.
Can your tea be used to prepare iced tea?
Absolutely! Our wholesale customers will often serve their guests iced tea with our products. Just about any tea can be served iced. You can purchase the tea from us loose in bulk or in convenient ½ gallon sized pouches to make prep that much easier. You can then make iced tea one of several ways:
Do you have directions for preparing iced tea for foodservice?
Absolutely! There are several options which come down to fresh made by the cup, served at room temperature, or served from a refrigerated container. We've put together directions based on years supporting coffee shops and our own tasting room experience. If you want to make larger batches you have the option of using bulk loose leaf and straining off the leaves or using our iced tea pouches -- each one makes 1/2 gallon so you can scale easily and pull out the pouch when you finish brewing.
Do you offer custom blends?
We're happy to work with you to create a custom blend that highlights your brand and style.
Creating a custom blend takes a good deal of work once you provide us with the notional taste profile you have in mind. It’s quite a bit of trial and error on our part to find a tea with balance that tastes good and meets the desired profile. We’re happy to work with you on a custom blend using ingredients and flavors we already have, as long as you are willing to purchase a minimum of 5 lbs up front. Custom blends using flavors or ingredients we do not already have available can be done, but a higher minimum will be required.
Please get in touch with us to let us know what you have in mind and we will schedule a time to discuss your objective in more detail.
What is the lead time required for custom blends?
When first creating the item, this could take a good deal of time, but much of that is driven by you. Once we receive your preferred flavor profile, and we are not ordering custom ingredients for you, we will turn around 2-3 versions of the blend for you to taste. These will be mailed out to you. It is up to you to taste them quickly and get us feedback.