You've got questions & we've got answers. If you don't find the answer to a question you have please contact Dominion Tea.

When am I billed for my order? There was no payment option at the time I placed my order....

For wholesale orders we do not take payment until the order is complete and ready to ship. This normally is within 2-3 business days and you will receive status updates from us as we work on the order and if we have any questions for you (especially with white label or co-branded packaging). Once we have the shipment ready to go and have calculated shipping we will email you an invoice with a link for secure payment with our processor. Please do not send us credit card details. For your security, Dominion Tea does not store customer credit card or bank information.

What’s your return policy?

Any unopened wholesale tea purchased from Dominion Tea in bulk or retail packaging may be returned to us within 7 days for a refund or credit.  Custom or co-branded tea may not be returned.

Unused/undamaged tea accessories or unopened tea supplies may be returned to Dominion Tea within 30 days for refund or credit.

Do you ship oversees and to P.O. boxes?

We happily ship anywhere in the United States including DPO/FPO and similar locations and generally to anywhere that can accept deliveries.

How do you ship?

We currently ship via United States Postal Service.

Do you offer custom blends?

We're happy to work with you to create a custom blend that highlights your brand and style. Please get in touch with us to let us know what you have in mind and we will schedule a time to discuss your objective in more detail. A 5 lb minimum is required for custom blends

How do I contact Dominion Tea?

Please feel free to contact us with this form or give us a call at 540-999-8327.

Why do I see a RapID QR code on login pages?

We hate passwords. They are a security nightmare and quite frankly make it much harder to use websites that require a login. We want to make your life simple so you can get in, place your order, and get back to serving your guests.

RapID Secure Login eliminates the need for you to remember a password by effectively making your mobile phone or tablet do the same job.  Once you install the RapID Secure Login app on your phone and register it with our website you can simply scan the code, touch the fingerprint reader on iPhone, iPad, or Android and you are in. No username or password to remember!

Don't have a phone or tablet with a fingerprint reader? That's fine too. When you register you will be asked for a short pin code. Still easier than remembering a username and password (but if you really want, you can continue to keep track of a username/password for our site).

How to I register my iPhone, iPad, or Android device for RapID Secure Login?

Simply visit My Account and click the link to manage your RapID Secure Login Devices. You can even add multiple devices for authenticating.